Shipping Policy

These shipping rates apply only to individual retail customers placing orders through rozenne.com. Wholesale orders may be subject to different shipping rates based on destination, shipment weight, and order volume. If you are interested in placing a wholesale order, please contact us at hello@rozenne.com before placing your order.

Shipping charges are calculated based on the original product value before discounts are applied.

Rozenne Yarns ships to the following countries:

*USA: Since our company is based in the United States, all U.S. orders are shipped directly from our warehouse in Wilmington, Delaware.

ZONE A: United Kingdom, Germany, France, Austria, Belgium, Portugal, Spain, Denmark, Greece, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Switzerland, Andorra

ZONE B: Canada, Norway, Malta, Poland, Sweden, Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Faroe Islands, Finland, Hong Kong, Hungary, Iceland, Latvia, Mexico, Moldova, Romania, San Marino, Slovak Republic, Slovenia, Ukraine, Montenegro, Serbia, Canary Islands, The Netherlands

ZONE C: Armenia, Azerbaijan, Bahrain, Bhutan, Cambodia, China, Cook Islands, Egypt, Fiji, Georgia, Indonesia, Iraq, Japan, Jordan, Kazakhstan, Republic of Korea, Kuwait, Kyrgyzstan, Lebanon, Macau, Malaysia, Maldives, Mongolia, Nepal, New Caledonia, Oman, Pakistan, Papua New Guinea, Philippines, Qatar, Saudi Arabia, Singapore, Solomon Islands, Sri Lanka, Taiwan, Thailand, Tonga, United Arab Emirates, Uzbekistan

ZONE D: Australia, New Zealand, Vietnam, Brazil, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brunei, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Chile, Colombia, Congo, Costa Rica, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Ethiopia, Gabon, Gambia, Ghana, Guam, Guinea, Guyana, Haiti, Honduras, Jamaica, Kenya, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Myanmar, Namibia, Nicaragua, Niger, Nigeria, Palau, Panama, Paraguay, Peru, Puerto Rico, Reunion, Rwanda, South Africa, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Uganda, Uruguay, Venezuela, Virgin Islands (British), Virgin Islands (U.S.), Zambia, Zimbabwe

SHIPPING DETAILS

All U.S. orders are fulfilled directly from our warehouse located in Wilmington, Delaware and shipped using USPS or other selected domestic carriers. This allows us to provide fast, reliable delivery throughout the United States.

Orders destined for all other countries are shipped from our international warehouse located in Istanbul, Türkiye using trusted international carriers such as FedEx. Our fulfillment teams work six days a week to prepare and dispatch orders as quickly as possible.

We offer worldwide shipping with a standard delivery timeframe of approximately 5 to 10 business days.

In most cases, orders are packed and dispatched within 24 to 48 business hours, excluding weekends and public holidays. Once your order has been shipped, you will receive a shipping confirmation email together with your tracking information.

If you have any special requests regarding shipping carriers or order preparation times, please contact us at hello@rozenne.com. Our team will be happy to assist you.

DUTIES AND TAXES INFORMATION

All U.S. orders are shipped directly from our warehouse in Wilmington, Delaware. Since these are domestic shipments, there are no customs duties, import taxes, or brokerage fees applied upon delivery. You will simply receive your package through USPS or another selected carrier without any additional charges.

For Canada, we ship orders DDP (Delivered Duty Paid) whenever applicable. This means that import duties and customs related charges are covered by us, and customers should not normally be asked to pay additional customs fees upon delivery.

In rare situations, Canadian customs authorities or the carrier may request additional information, such as a tax identification number or other documentation, in order to complete customs clearance. If this occurs, we will contact you promptly to help ensure smooth delivery.

For all other countries, shipments may be delivered DDU (Delivered Duty Unpaid). Additional charges such as VAT, duties, taxes, brokerage fees, or other customs related costs may be requested upon delivery or billed later by the carrier and or local customs authorities. Rozenne Brands LLC is not responsible for these charges, and customers are solely responsible for paying any applicable import related costs.

Please note that we have no control over these charges and cannot predict their amount. We recommend contacting your local customs office or taxation authority before placing an order if you would like more information regarding potential import charges.

Cross border shipments may be opened and inspected by customs authorities. Customers are responsible for complying with all applicable laws and regulations of the destination country. Rozenne Brands LLC shall not be liable for delays, additional charges, confiscations, or other issues resulting from non compliance with local import regulations.

If you have any questions regarding duties, taxes, or shipping procedures, please contact us at hello@rozenne.com.

INFORMATION FOR OUR EUROPEAN UNION CUSTOMERS

As of July 1, 2021, the European Union introduced new VAT regulations. The VAT exemption previously applicable to imported goods valued at €22 or less has been removed. As a result, all goods imported into the European Union may be subject to VAT.

For imports valued at €150 or more, standard customs duties and taxes may also apply in addition to VAT.

The applicable VAT rate depends on the destination country and is generally calculated based on the total amount paid for the order. If you require assistance estimating potential VAT charges, please contact our customer support team at hello@rozenne.com.

As orders shipped outside the United States are dispatched from our warehouse in Türkiye under DDU terms, import VAT and any related customs charges remain the responsibility of the customer. The carrier and or local customs authorities will contact you directly regarding payment and clearance procedures.

PRODUCT AVAILABILITY

Most of the time, if a product becomes unavailable, it will either be removed from our website or marked as Out of Stock on the product page. However, due to inventory fluctuations, an item that appears available at the time of purchase may occasionally become unavailable before shipment.

If this happens, we will contact you as soon as possible and provide the option of either receiving a full refund or selecting a replacement product.

COMPANY INFORMATION

Rozenne Brands LLC
181 Edgemoor Road
Wilmington, DE 19809
United States

Email: hello@rozenne.com