How Can We Help?
Everything you need to know about our yarns, orders, shipping and returns.
Orders & Shipping
How long does it take to process my order?
Orders are usually processed within 1–2 business days. During busy periods and holidays, processing may take slightly longer.
Do you offer free shipping?
Yes. We offer free shipping on qualifying U.S. orders. The current minimum order amount is displayed on our website and during checkout.
Do you ship internationally?
Yes. We ship to many countries worldwide. Available shipping methods, delivery estimates and costs are shown at checkout.
How can I track my order?
Once your order ships, you will receive an email containing your tracking number and tracking link.
Our Yarns
Which yarn is best for amigurumi?
Cotton Dream is an excellent choice for amigurumi because of its smooth texture, clear stitch definition and wide color selection.
Which yarn is suitable for baby projects?
Cotton Dream and Pure Organic Cotton are especially suitable for many baby projects. Please review the product page for fiber composition and care instructions before starting your project.
Do yarn colors look exactly like the photographs?
We make every effort to photograph our yarns accurately. However, colors may appear slightly different depending on your screen and device settings.
How do I choose the right yarn for my project?
Review the recommended uses, yarn weight, fiber composition and needle or hook sizes listed on each product page. You may also visit our
Yarn Guide.
Care & Usage
Which needle or crochet hook size should I use?
Recommended needle and crochet hook sizes are shown on each product page. Your personal tension and chosen pattern may require a slightly different size.
How much yarn will I need?
The required amount depends on the pattern, project size, yarn weight and your tension. Always check the pattern requirements and consider purchasing an additional skein for larger projects.
How should I wash my finished project?
Care instructions vary between yarn collections. Please follow the washing and care information shown on the product page and yarn label.
Returns & Support
Can I return my order?
Eligible unused products may be returned in accordance with our
Return Policy. Please contact us before sending your return.
What should I do if my order arrives damaged or incorrect?
Please contact our Customer Care team as soon as possible and include clear photographs of the package and products so we can assist you quickly.
Can I change or cancel my order?
Contact us as soon as possible. We will do our best to help, but orders that have already been processed or shipped may no longer be changed or cancelled.
How can I contact Rozenne?
