Refund policy

RETURNS ARE EASY WITH ROZENNE YARNS!

We offer a 14 Day Money Back Guarantee. This means you have 14 days after receiving your order to request a return.

To be eligible for a return, items must be unused, unworn, in their original condition, and returned in their original packaging with any applicable tags attached. Proof of purchase is also required.

Please note that international shipments may be opened and resealed by customs authorities for inspection purposes. This does not affect return eligibility.

To initiate a return, please contact us at hello@rozenne.com. Return instructions and the appropriate return address will be provided after your request has been reviewed and approved. Customers located in the United States will generally return items to our Delaware warehouse, while customers located outside the United States may be instructed to return items to our international warehouse in Istanbul, Türkiye. Returns sent without prior authorization and approval cannot be accepted.

You can always contact us with any questions regarding returns at hello@rozenne.com.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item.

If a product is confirmed to be defective, damaged during transit, or shipped incorrectly, we will work quickly to resolve the issue. Depending on the situation, we may offer a replacement, refund, or another suitable solution at no additional cost to the customer.

To report an issue:

• Email us at hello@rozenne.com

• Include your order number and a description of the issue

• We may request photographs to verify the problem

Items reported as defective, damaged, or incorrect must be reported within 14 days of delivery.

EXCHANGES

The fastest way to exchange an item is to request a return for the original product and place a new order for the desired item.

If you would like assistance with an exchange, please contact us at hello@rozenne.com and our team will be happy to help.

ORDER CANCELLATION

Orders may be cancelled at any time before they enter the packing and shipping process.

If an order is cancelled before processing begins, a full refund will be issued, including any shipping charges paid.

To request a cancellation, please email hello@rozenne.com as soon as possible.

While we will do our best to accommodate cancellation requests, we cannot guarantee cancellation once an order has entered processing or shipment preparation. In such cases, our standard return policy will apply.

REFUNDS

Customer satisfaction is our highest priority, and we are committed to offering high quality yarns and accessories that inspire creativity.

If you are not completely satisfied with your purchase, you may return eligible items within 14 days of delivery for a refund. Shipping charges are non refundable unless the item received is defective, damaged, or incorrect.

To begin the refund process, please contact us at hello@rozenne.com and provide your order number along with the reason for the return.

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days. Please note that banks, credit card providers, and payment processors may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@rozenne.com.

COMPANY INFORMATION

Rozenne Brands LLC

181 Edgemoor Road

Wilmington, DE 19809

United States

Email: rozenneyarns@gmail.com